Which of the following does NOT affect the imposition of administrative fees?

The correct answer is based on the principle that the number of complaints received does not directly influence the imposition of administrative fees. Administrative fees are typically assessed in response to specific violations or actions that are deemed to require corrective action. While cooperation with the California Funeral Board (CFB), mitigation efforts, and the good or bad faith of the involved party can all serve as factors that could potentially affect the severity or the amount of fees imposed, the sheer number of complaints does not inherently change the nature of the fees.

Each complaint must be evaluated individually in terms of its validity and the actions taken by the funeral service provider. Therefore, even if multiple complaints are received against a licensee, this fact alone does not automatically lead to increased administrative fees; it is the nature and circumstances of those complaints that matter more. This distinction reinforces the idea that administrative penalties are more closely tied to the specific actions and responses of the individual or business rather than the quantitative aspect of complaints received.